CustomerSuccess.io by Jay Nathan
  • Home
  • SaaS Customer Journey
  • Leadership
  • About
  • Jay on LinkedIn

pooled vs. scaled success

The tech recession continues to drag on. While we are seeing signs
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Jay Nathan
Customer Success Management

status quo

Sales threat, customer success opportunity.
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Jay Nathan
Customer Success Management

one year

customersuccess.io celebrates its birthday.
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Jay Nathan
Strategy and Planning

culture of continuous learning

How to institutionalize critical thinking.
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Jay Nathan
Strategy and Planning

north star customer success metrics

Every company needs a North Star customer success metric.
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Jay Nathan
Leadership

aut viam inveniam aut faciam

I will either find a way or make one.
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Jay Nathan
Customer Success Management

a starting point

The height of sophistication is simplicity.
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Jay Nathan
Customer Success Management

generalist csms don't scale

When should you pivot from generalist to specialist customer success roles.
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Jay Nathan
Working with Product

shifting markets

Avoiding this mistake could save your company from ruin.
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Jay Nathan

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023
  • Home
  • SaaS Customer Journey
  • Leadership
  • About
  • Jay on LinkedIn

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023