What’s more important than your NPS score?
Response rate.
Customers who don’t respond are more likely to cancel than those who do.
...even the ones that give you a poor rating.
Don’t trust an NPS score that doesn’t come with a response rate.
What’s more important than your NPS score?
Response rate.
Customers who don’t respond are more likely to cancel than those who do.
...even the ones that give you a poor rating.
Don’t trust an NPS score that doesn’t come with a response rate.