Hi, my name is Jay...

Husband to Beth.

Dad to three wonderful kids.

Chief Customer Officer at Higher Logic, and co-founder of the Gain Grow Retain Customer Success Leadership community.

I focus on leading and scaling SaaS customer success teams and share my learnings along the way. Subscribe to get my (sometimes) weekly newsletter delivered right to your inbox.

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I also share frequently on LinkedIn. Follow me there for shorter, more frequent content.

The thoughts I share here are my own and do not necessarily represent the views of my employer.