Last week we rolled out Gong to our #customersuccess team at Higher Logic.

I’m pumped.

It means we will get to hear more of the voice of the customer. At scale.

Anyone have best practices they can share?

How have you gotten your teams comfortable with this?

How do we get the most value? Not just for ensuring high quality of interactions, but for harvesting customer success stories?

What’s the number one unexpected benefit you’ve gotten from using call recording tech like this within your CS team?

View Original Discussion and LinkedIn