Hey folks, it's been a long few weeks of travel for me.

Eight out of the last nine weeks, to be exact.

It's been tiring. Moreso for my wife than for me. But I consider myself lucky to do work that I love every day.

And I'm grateful for the support of my family despite the long hours and time away.

Through my travels this fall, I've reconnected with old friends and made many new ones. I'm grateful for these relationships. They enrich my life far-beyond my work and my career.

As for our industry, we aren't through the "tech recession" quite yet.

But through my travels, I've seen signs of hope this fall: accelerating innovation with AI, an imperative around efficient business growth, and an openness to rethink how we work (hmm, hmm... scaled customer success).

2023 will go down in history as one of tech's toughest years. Right up there with 2001 and 2008.

But we know it's the darkest just before dawn, and that hard times make strong people. 2023 is certainly doing its best to make us stronger, and we'll be better for it as we enter 2024.

Thank you for reading what I write, engaging, and providing feedback. I don't take it lightly that you choose to spend a few minutes with me each Sunday morning.

I'll be back next week with a fresh new installment.

In the meantime, please enjoy three of the most-read customersuccess.io installments from the past year:

cs essentialism
80% of CSM activities don’t impact a customer’s decision to renew.
strategic behavior
“I need you to be more strategic.” This is harsh feedback to receive as an employee, whether you’re a manager or an individual contributor. What does it even mean? A quick google search of how to be more strategic yields over 2 billion results, and the top results all focus
north star customer success metrics
Every company needs a North Star customer success metric.

See you next week.