Skills that will land you a job:

- Project management
- Programming
- Accounting
- Marketing
- Statistics
- Finance
- Sales
- Law

Skills that will make your career:

- Listening
- Delegation
- Negotiation
- Prioritization
- Collaboration
- Strategic planning
- Change management
- Communication (verbal, written)

In the early days of my career no one could convince me that the 2nd list was that important.

“Too fluffy.”

Now it’s 80% of what I spend my time on to get things done.

What would you say is the most important skill a customer success leader should build?

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