In other words: Customer, you listen to me but I'd rather not hear what you have to say.
Communication is a two-way street.
It's a crowded world.
Anywhere we have engagement with our audience (customers, members, partners, etc...), we should **encourage** two-way dialog, and have a plan for managing it at scale.
That's how you build relationships.
How can we humanize *all* of our communications with our customers?