I'm often asked if CS is derivative of sales or support...

The answer is neither.

It's consulting.

Identifying goals and strategic outcomes and helping customers map a path to achieving those outcomes - this motion is highly consultative.

...and behind that?

Solid customer support and product engineering functions that can capture, track and resolve **problems** reliably and quickly. Then CS can remain in a proactive, strategic posture with the customer.

How are you differentiating support, sales and customer success in your company?

View Original Discussion and LinkedIn