We're getting this thing down to a science.
Hopefully I don't jinx us, but we've found a collaborative format that allows hundreds #CS leaders and #csm's to join a Zoom call **and participate** in a meaningful way every single week.
It's called #CSLeadershipOfficeHours.
And it's become a key pillar of the Gain Grow Retain#customersuccess leadership community.
We meet tomorrow (Thursday) at 11:30am EDT.
THE TOPIC:
Customer relationship mapping and getting beyond "single-threaded" customer relationships.
i.e. having more relationships within both large and small customers.
Such an important topic for #saas companies.
In fact, here's what David Skok has to say about it:
"The SaaS/recurring revenue subscription companies that I work with have clearly seen that when their champion leaves or gets moved to a different role, that is very strong predictor that the customer will churn."
David's got a wide view given his role with Matrix Partners.
It's an important topic and practice to nail.
Looking forward to the conversation tomorrow.
It's a great community and a great forum.
Who is one person you'd like to invite to office hours that may not have attended yet?
Give them a shout out 👇
