Customer implementation and onboarding are not the same thing...

Implementation addresses technical needs. Deployment tasks. Configurations and integrations.

Onboarding addresses **people.** Prepares them for change. Identifies their unique issues. Understands their goals. Tailors the strategy.

Transitioning a customer from sales to delivery is a key moment in the customer journey.

One that can either set you up for a long, fruitful relationship, or sow the seeds of dissatisfaction and churn.


Are you giving your new customers an **onboarding** experience, or an implementation?
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