Leadership CS Leadership Leading Customer Success TeamsLeadership SkillsStrategy & PlanningOrganizational DesignRoles & ResponsibilitiesCross-department CollaborationWorking with MarketingWorking with SalesWorking with ProductWorking with SupportWorking with EngineeringWorking with Professional ServicesWorking with Finance
Strategy and Planning you're not as customer-centric as you think If it's not service, then what is it that makes a company customer-centric?
Leadership CS begins and ends with product The best CEOs know that even the most amazing customer success team
Go to Market Strategy consolidation is coming Consolidation will be a driving force in tech and SaaS for the next 24 months, maybe longer.
