"During Q2, should we pivot a portion of our sales team over to #customersuccess?"
Interesting question from #csleadershipofficehours that we didn't have time to go deep on yesterday.
Pros
- More relationship-building capacity
- Commercial savvy helps with contract discussions
- ...
Cons
- Confusing for customers
- Confusing for CS and sales teams
- Less prospecting now means pipeline for 2H 2020
- ...
What pros and cons do you see? Anyone trying it right now?\
