"During Q2, should we pivot a portion of our sales team over to #customersuccess?"

Interesting question from #csleadershipofficehours that we didn't have time to go deep on yesterday.

- More relationship-building capacity
- Commercial savvy helps with contract discussions
- ...

- Confusing for customers
- Confusing for CS and sales teams
- Less prospecting now means pipeline for 2H 2020
- ...

What pros and cons do you see? Anyone trying it right now?\

View Original Discussion and LinkedIn