In 2022 Customer Success and Marketing become BFFs. CSM and marketing teams will increase collaboration to deploy customer communities, education programs, live (in person!) events, and high quality thought leadership content generation.
That’s my prediction.. How do you think customer success evolves in 2022?
I’d love to hear your thoughts, and we may include them in a collaborative piece we are writing at Gain Grow Retain and Higher Logic / Vanilla Forums.
Drop below or give us your ideas in the survey 👇
