Leadership is the opposite of how I pictured it 20 years ago...
Instead of telling people what to do
It's listening and seeking to understand
Instead of directing
It's debating and soliciting input
Instead of having all the answers
It's the continuous desire to learn
Instead of being the decider
It's pushing people to make decisions and own them
Instead of giving orders
It's persuading and giving latitude to be wrong
Instead of driving adherence to policy
It's about making it safe to innovate
The most underrated skill in all of #customersuccess? ...might just be leadership.
