CS Leaders: It's the end of the quarter for many of us.
How many reference accounts do you have?
Right now, at this moment.
What's their current status; could we set up a prospect call with them today?
Driving references in CS creates a virtuous cycle aligned to both customer's results and our business results.
Are you including a reference curation metric in your Customer Success team's goals and compensation plans? If so, how do you measure and manage it?
