CS Leaders: It's the end of the quarter for many of us.

How many reference accounts do you have?

Right now, at this moment.

What's their current status; could we set up a prospect call with them today?

Driving references in CS creates a virtuous cycle aligned to both customer's results and our business results.

Are you including a reference curation metric in your Customer Success team's goals and compensation plans? If so, how do you measure and manage it?

View Original Discussion and LinkedIn