How *not* to introduce your CSMs:

- white-glove support
- an escalation point
- implementation

A better way to introduce them:

- your relationship manager
- industry expert
- product expert
- advisor

Our customer success managers exist to build relationships with customers, facilitate meaningful interactions with them, and help them get the most value from our services and products.

They will meet with you several times per year, connect you with resources, monitor your usage, and provide ideas on how to improve.

How do you introduce your CSMs?
View Original Discussion and LinkedIn