For all of those wondering what to do with customer contracts during this challenging season, consider this:

"Customers are going to remember how you treated them during the crisis."

Wise words from our friend David Ellin on the #CSLeadershipOfficeHours call this morning.

I was blown away by the level of discourse between CS leaders and execs who joined the call today (over 90 people).

I hope you'll plan to join us next week on Thursday, April 2 at 11:30am EDT. Details forthcoming, stay tuned.

View Original Discussion and LinkedIn