How *not* to introduce a CSM:

- white-glove support
- an escalation point
- implementation
- one-stop shop
- support

A better way:

- an advisor
- product expert
- industry expert
- your relationship manager

Our customer success managers are here to build relationships with customers, facilitate meaningful interactions with them, and help move them toward specific usage and value milestones.

They will meet with you several times per year, connect you to our resources, monitor your goals, usage and outcomes, and provide ideas on how to improve your ROI.

How do you introduce your CSMs?

View original discussion on LinkedIn