Leadership is the opposite of how most people think of it...
Instead of telling, it's listening and seeking to understand.
Instead of directing, it's debating and soliciting input.
Instead of having the answers, it’s the continuous desire to learn.
Instead of being the decider, it’s enabling your people to make decisions and own them.
Instead of giving orders, it’s setting vision and giving latitude to be wrong.
Instead of driving policies, It’s about making innovation safe.
The most underrated skill in #customersuccess.. is leadership.
What’s one thing the best CS leaders you know do differently than typical leaders? 👇
