A not-so-obvious reason to invest in our customer strategy: for your team.
Many #customersuccess teams are stuck in a hopeless rut. They are working hard, trying to serve customers the best they know how.
But they are burning out fast and won’t stick around.
They need a scalable organization structure and scalable, customer-centric processes.
And they need to be able to go home and be with their families in the evening...
Team member turnover will eventually kill your business.
What are you doing to serve your customer-facing teams so they can better serve your customers?
