The best SaaS leaders know that onboarding is critical to customer success and retention. They realize that mapping the process, measuring it, setting specific targets, and owning your misses are all steps you must to take to get better for customers and the business.

Over the past 24 months, Ryan McKeown and his customer implementation team Higher Logic have reduced customer onboarding time (aka time to value / TTV) by over 40%.

Over 40%...

And the benefits are huge.

-> Customers realize more value in year 1
-> Fewer "failures to launch" (time kills ALL deals)
-> Less work-in-progress to manage

I was astounded when that metric dropped another 15% in the first half of 2021.

Ryan's agreed to share how he and the team made this happen. All the gory details, metrics, and steps.

For an invite to the live event ๐Ÿ‘‡.
https://lnkd.in/daXDfxfQ

If you can't make it, please sign up anyway and we'll send it to you afterward. We'll also post publicly and on Gain Grow Retain.

View Original Discussion and LinkedIn