Onboarding and implementation aren’t the same thing.
Implementation is about systems:
- processes
- project plans
- requirements
- spreadsheets
- configurations
Onboarding is all the about people:
- validating business objectives
- relationship development
- sharing best practices
- change management
- success planning
- training users
Different but intertwined.
And must address both.
What human elements do you incorporate into customer onboarding?
View original discussion on LinkedIn:
Jay Nathan on LinkedIn: #customersuccess | 77 comments
Onboarding and implementation aren’t the same thing. Implementation is about systems: - processes- project plans- requirements- spreadsheets- configurations... 77 comments on LinkedIn
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