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SaaS Customer Journey
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About
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SaaS Customer Journey

Customer Success Battle Plan

Onboarding
Enablement
Adoption
Value Realization
Renewal
Expansion

Home
SaaS Customer Journey
Leadership
About
Jay on LinkedIn

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success

Oct 1, 2023

status quo

Sep 24, 2023

one year

Sep 17, 2023