Salesforce is a super versatile tool.

But most companies are using it to track leads and manage sales opportunities. That's it.

After the closed-won date:

No key contacts.

No interaction records.

No risks.

No action items.

No call notes.

No success plans.

#customersuccess leaders: there is so much power at our fingertips waiting to be utilized after the sale.

How are you using CRM to track and measure performance, and ultimately defend the value #cs is providing to the business?

If you're not, what are the barriers? Ownership, ops support, other?

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