CSMs are shouldering the burden of customers one by one.

And they are burning out.

A better experience for customers and CSMs is to provide a range of scaled success and enablement programs.

Here are seven programs you can launch to add value for customers while reducing burden on individual team members:

1. Group trainings
2. Expert webinars
3. Online community
4. Weekly office hours
5. Monthly newsletters
6. Targeted small groups
7. Product advisory boards

…all features of a best-in-class customer community.

What other programs are part of your customer engagement strategy?

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