You might not need additional customer success managers.  

Instead, what you need are:

  • consultants
  • support reps
  • data analysts
  • project managers
  • business analysts
  • renewal specialists
  • content developers
  • community managers

As a SaaS business scales, so should the roles and processes that help translate its products into business value for customers.

We are all in the process of scaling.

Which role will you be adding to your customer team next and why?

View original discussion on LinkedIn