Three things we in #customersuccess can / should be doing right now:

1. Building / deepening relationships with our customers

2. Working on systems to better track and monitor those relationship

3. Building community amongst our customers AND the markets we serve at large

Had a great time chatting with Danielle Juson on the inSided podcast last week discussing these and many other topics related to #cs.

Check it out, and we will also be publishing later this week on the Gain Grow Retain audio feed.

CS leaders: What are the top 3 initiatives on your list right now?

View Original Discussion and LinkedIn