Your customers need more than a CSM to be successful.
Scaled CS is intentional.
When Jeff [https://www.linkedin.com/in/ACoAAALOun8BZ4AdWJzUYOGhJy7dd6nWRY9wcMc] and I launched Gain
Community is customer success at scale. View original discussion on LinkedIn [https:
The best SaaS companies in the world are focused on building community
Look at who we ran in to at SaaStr [https://www.linkedin.