customersuccess.io celebrates its birthday.
The surprising research behind customer delight.
The art of persuasion and customer success.
Introduce a CSM after implementation and customers might assume they are technical
Onboarding and implementation aren’t the same thing.
How *not* to introduce a CSM: - white-glove support - an escalation
Customers are making buying decisions right now. And they’re doing it
I used to think a ‘customer for life’ was a company that
Wherever conflict exists between two teams, more often than not the root