Sales threat, customer success opportunity.
customersuccess.io celebrates its birthday.
The height of sophistication is simplicity.
When should you pivot from generalist to specialist customer success roles.
Customer success isn't renewals. It isn't upsell or expansion. It's not onboarding,
more personal trainers, fewer bartenders.
Customer success could use a perception upgrade.
Your customers need more than a CSM to be successful.
Here are a few things we learned while growing GGR that might help you, too.