status quo
Sales threat, customer success opportunity.
one year
customersuccess.io celebrates its birthday.
a starting point
The height of sophistication is simplicity.
generalist csms don't scale
When should you pivot from generalist to specialist customer success roles.
two sets of metrics
Customer success isn't renewals. It isn't upsell or expansion.
It's not onboarding,
the challenger csm
more personal trainers, fewer bartenders.
differentiating customer success
Customer success could use a perception upgrade.
more than a csm
Your customers need more than a CSM to be successful.
a few things to know about communities
Here are a few things we learned while growing GGR that might help you, too.