CustomerSuccess.io by Jay Nathan
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Evaluate & Purchase Account Management Adoption Advocacy Career Community Customer Experience Customer Journey Customer Marketing Customer Success Management Ecosystem Expansion Go to Market Strategy Investment Leadership Metrics Onboarding Org Design Relationships Renewals Retention Roles & Responsibilities Scaled Customer Success Scaling CS Strategy and Planning Value Realization Working with Engineering Working with Finance Working with Legal Working with Marketing Working with Product Working with Professional Services Working with Sales Working with Support
Customer Journey

When to introduce CSMs

Introduce a CSM after implementation and customers might assume they are technical
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Jay Nathan
Evaluate & Purchase

What Does This Mean To You?

“You can have control or you can have growth. But not both.
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Jay Nathan
Evaluate & Purchase

Quarterly Business Review

Let’s talk about some vocabulary: 📊 Quarterly Business Review (QBR) - an
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Jay Nathan
Evaluate & Purchase

Isn’t Community Great?

“I’ve made so many valuable connections since joining CS office hours.
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Jay Nathan
Evaluate & Purchase

Why Should They Have All The Fun?

#saas [https://www.linkedin.com/feed/hashtag/?keywords=saas&highlightedUpdateUrns=urn%3Ali%
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Jay Nathan
Evaluate & Purchase

Good Gross Retention For B2B

Good gross retention for B2B #saas [https://www.linkedin.com/feed/hashtag/
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Jay Nathan

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023
  • Home
  • SaaS Customer Journey
  • Leadership
  • About
  • Jay on LinkedIn

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023