Customer success could use a perception upgrade.
Ditch the health score and do this.
Net retention is the hotness right now. But don’t forget, it
Perrenial question in customer success: how are renewals, upselling, and cross selling
“You don’t rise to the level of your goals, you fall
Kristi Faltorusso [https://www.linkedin.com/in/ACoAAAAnYoEBVKKk93g1uMogVOvIEAf9cRG23WI], Jeff Breunsbach [https://www.
“Give me the answers.” Last week I asked my leadership team to
It's good to find out when a key contact has left your