Every company needs a North Star customer success metric.
I will either find a way or make one.
Go and see for yourself.
If it's not service, then what is it that makes a company customer-centric?
"For us there is only trying, the rest is not our business." -- T.S. Eliot
Consolidation will be a driving force in tech and SaaS for the next 24 months, maybe longer.
Leading with influence.
Retention and profitability finally get their day.
The best leaders help their teams believe.