Strategy and Planning north star customer success metrics Every company needs a North Star customer success metric.
Strategy and Planning you're not as customer-centric as you think If it's not service, then what is it that makes a company customer-centric?
Leadership control what you can control "For us there is only trying, the rest is not our business." -- T.S. Eliot
Go to Market Strategy consolidation is coming Consolidation will be a driving force in tech and SaaS for the next 24 months, maybe longer.
Leadership it's time for profitability and retention Retention and profitability finally get their day.