CustomerSuccess.io by Jay Nathan
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  • SaaS Customer Journey
  • Leadership
  • About
  • Jay on LinkedIn
Org Design Account Management Adoption Advocacy Career Community Customer Experience Customer Journey Customer Marketing Customer Success Management Ecosystem Evaluate & Purchase Expansion Go to Market Strategy Investment Leadership Metrics Onboarding Relationships Renewals Retention Roles & Responsibilities Scaled Customer Success Scaling CS Strategy and Planning Value Realization Working with Engineering Working with Finance Working with Legal Working with Marketing Working with Product Working with Professional Services Working with Sales Working with Support
Org Design

specialize to scale

6 areas to specialize in customer success.
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Jay Nathan
Org Design

Customer success operations

What you thought CS Ops was: - CS Platform Administration What CS
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Jay Nathan
Org Design

Is This You?

We are doing some research on how companies are gathering and executing
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Jay Nathan

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023
  • Home
  • SaaS Customer Journey
  • Leadership
  • About
  • Jay on LinkedIn

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023