CustomerSuccess.io by Jay Nathan
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  • SaaS Customer Journey
  • Leadership
  • About
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Relationships Account Management Adoption Advocacy Career Community Customer Experience Customer Journey Customer Marketing Customer Success Management Ecosystem Evaluate & Purchase Expansion Go to Market Strategy Investment Leadership Metrics Onboarding Org Design Renewals Retention Roles & Responsibilities Scaled Customer Success Scaling CS Strategy and Planning Value Realization Working with Engineering Working with Finance Working with Legal Working with Marketing Working with Product Working with Professional Services Working with Sales Working with Support
Customer Success Management

status quo

Sales threat, customer success opportunity.
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Jay Nathan
Customer Success Management

the challenger csm

more personal trainers, fewer bartenders.
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Jay Nathan
Leadership

service vs hospitality

In a world striving for efficiency, will hospitality win the day?
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Jay Nathan
Customer Experience

the experience

Despite facing challenging economic times, I know two things to be certain.
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Jay Nathan
Customer Success Management

Engaging executives

CSMs - here why execs aren’t engaging: - their time is
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Jay Nathan

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

status quo
Sep 24, 2023
one year
Sep 17, 2023
culture of continuous learning
Sep 10, 2023
  • Home
  • SaaS Customer Journey
  • Leadership
  • About
  • Jay on LinkedIn

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

status quo
Sep 24, 2023
one year
Sep 17, 2023
culture of continuous learning
Sep 10, 2023