one year
customersuccess.io celebrates its birthday.
culture of continuous learning
How to institutionalize critical thinking.
north star customer success metrics
Every company needs a North Star customer success metric.
a starting point
The height of sophistication is simplicity.
shifting markets
Avoiding this mistake could save your company from ruin.
be different
Watch what everyone else does, then do the opposite.
you're not as customer-centric as you think
If it's not service, then what is it that makes a company customer-centric?
gall's principle and health scores
Ditch the health score and do this.
cs essentialism
80% of CSM activities don't impact a customer’s decision to renew.