CustomerSuccess.io by Jay Nathan
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Working with Marketing Account Management Adoption Advocacy Career Community Customer Experience Customer Journey Customer Marketing Customer Success Management Ecosystem Evaluate & Purchase Expansion Go to Market Strategy Investment Leadership Metrics Onboarding Org Design Relationships Renewals Retention Roles & Responsibilities Scaled Customer Success Scaling CS Strategy and Planning Value Realization Working with Engineering Working with Finance Working with Legal Working with Product Working with Professional Services Working with Sales Working with Support
Customer Marketing

a few things to know about communities

Here are a few things we learned while growing GGR that might help you, too.
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Jay Nathan
Leadership

Leslie's compass

As you might have read on LinkedIn this week, I've been sitting
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Jay Nathan
Working with Product

Market shifts

A few years ago i worked for an HR tech #saas [https:
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Jay Nathan
Working with Marketing

Without Commercial Impact There’s No Way To Justify The Investment

The work a #customersuccessmanager [https://www.linkedin.com/feed/hashtag/?keywords=customersuccessmanager&
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Jay Nathan
Working with Marketing

Bad News Early is Good News

#csm [https://www.linkedin.com/feed/hashtag/?keywords=csm&highlightedUpdateUrns=urn%3Ali%
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Jay Nathan
Working with Marketing

Looking For Inspiration

Pooled #CSM [https://www.linkedin.com/feed/hashtag/?keywords=csm&highlightedUpdateUrns=urn%
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Jay Nathan
Working with Marketing

Who Support Them

“There are two kinds of people in a product company: those who
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Jay Nathan
Working with Marketing

That Value Prop On Your Website?

That value prop on your website? It's more than just #marketing [https:
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Jay Nathan
Working with Marketing

How Will The Dynamic Change?

During quarantine, virtual meetings have been working. One reason, it seems, is
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Jay Nathan

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023
  • Home
  • SaaS Customer Journey
  • Leadership
  • About
  • Jay on LinkedIn

Customer Journey

Evaluate & Purchase Onboarding Adoption Value Realization Renewal Expansion

Leadership

Leadership Skills Strategy & Planning Organizational Design Roles & Responsibilities

Collaboration

Working with Marketing Working with Sales Working with Product Working with Support Working with Engineering Working with Professional Services Working with Finance

Recent Posts

pooled vs. scaled success
Oct 1, 2023
status quo
Sep 24, 2023
one year
Sep 17, 2023