culture of continuous learning
How to institutionalize critical thinking.
Leslie's compass
As you might have read on LinkedIn this week, I've been sitting
When to introduce CSMs
Introduce a CSM after implementation and customers might assume they are
technical
Dangerous sales tactics
Three sales practices that hurt customer success and net revenue retention:
1.
Community and advocacy
Customers are making buying decisions right now.
And they’re doing it
Customer for life
I used to think a ‘customer for life’ was a company that
Competition
If you don't think competitors are calling on your customers, you are
The buying experience
What I heard on a customer call today was music to my
MEDDIC, not just for sales
CSMs, I have 6 questions that’ll change your life.
Don’t