How to institutionalize critical thinking.
Support and Customer Success aren’t the same thing. Support is: - issue resolution - transactional - technical - how-to Customer success is: - roi - value - metrics - relationships - business outcomes Very different, and yet… co-dependent.
If your support function isn’t working well, the customer success team
I’m 28 books into my goal of 50 this year. One
It's good to know when a key contact has left the customer's
I’m reading that many companies moving to hybrid in-office / remote as
The work a #customersuccessmanager [https://www.linkedin.com/feed/hashtag/?keywords=customersuccessmanager&
“Every company i created until i was 36 years old.. subconsciously it
“We’ve established a customer success team as an extension of support