How do you determine whether your #customersuccess team needs to have technical skills?

Interesting discussion this week on the poll below...

✏️ Product complexity?
✏️ Customer complexity?
✏️ Enterprise v. SMB?
✏️ Ownership of renewals and upsell?
✏️ Something else..?

How technical are your CSMs, and what were the factors that led to your decision?

View Original Discussion and LinkedIn