13 weeks ago, COVID-19 had robbed us of the ability to meet face-to-face with our clients and peers.

So we had an idea to connect with as many customer success leaders as we could on a weekly Zoom call.

We coined it "CS Leadership Office Hours," and the interest surprised us.

First we had 40 participants.

Then 75... 120... 150... Every. single. week.

The participation and engagement surpassed anything we could have imagined.

Since then, we've connected with nearly 2000 CS leaders, made Leadership Office Hours a permanent weekly routine, and this morning we launched the Gain Grow Retain online community.

The goals of this community are simple:

> Connect CS leaders with other leaders
> Share freely and collaborate on best practices
> Promote the domain of Customer Success

From day one we treated our efforts to build this community like you would treat a product.

We developed hypotheses. Tested. Asked for (and received tons of) feedback. We iterated.

Ultimately, none of it would have mattered if our earliest adopters hadn't kept coming back.

And come back they did.

Whether you're trying to grow your CS career or lead your company in a #customercentric way, I hope you'll join in the discussion.

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