Nothing more powerful than listening to a customer describe what’s going well and where they need help.
No surveys.
No 2nd hand stories.
Direct feedback.
Straight from the source.
We just kicked off our 2nd listening tour at Higher Logic.
This time it’s 100 in 50.
Our execs, product leaders, and CX leadership team members will interview one hundred customers in fifty days.
Every exec from CEO to Chief People Officer will get to hear the voice of the customer.
Can’t wait to see what we learn.
