I requested to cancel an account for a SaaS product I use today.

The response I received is below.


I told them the reason I was leaving. Then they helped me solve the problem I had.

Not only am I staying with them, I brought Jeff onto the platform with me.

The expanded my account.

Was a little lucky. A late save on their part.

But when I cancelled they sought to learn **why.** And then addressed it.

How do you respond when someone requests a cancellation?

More importantly, how are you learning and responding to what your customers are thinking **BEFORE** they ask to cancel?

View Original Discussion and LinkedIn