Name the most underrated customer success skill you can think of.

I’ll go first:

Succinct writing

Making a customer issue understandable to others within 60 seconds (verbal) or <1 page (written).

Set context
Get to the point
Begin a discussion

…versus providing the minutia up front. You can dive into details as you go.

And bonus points for writing it down. Will help with brevity, clarity, and preparation.

Your turn, most underrated CS skill 👇

p.s. Big shout out to my teammate Kimmie who is a master at this. She schedules 15 minute briefings around customer issues. So valuable.. 👊💥

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