"What other questions can I help answer?"

Instead of trying to get a customer off the phone or close out an issue faster, how can we be more effective?

For the customers' sake.

-Solve more problems with fewer calls.
-Display more empathy.
-Build relationships.
-Help customers do their jobs better.

Customer engagement of any type is a premium resource.

We have to maximize it.

What helpful and engaging questions do you ask in your day to day customer interactions?
View Original Discussion and LinkedIn