"What other questions can I help answer?"
Instead of trying to get a customer off the phone or close out an issue faster, how can we be more effective?
For the customers' sake.
-Solve more problems with fewer calls.
-Display more empathy.
-Build relationships.
-Help customers do their jobs better.
Customer engagement of any type is a premium resource.
We have to maximize it.
What helpful and engaging questions do you ask in your day to day customer interactions?
View Original Discussion and LinkedIn
