”Am I really a trusted advisor to my customers?”
Here are 5 questions you can ask to figure this out...
1. Do they share confidential info with me?
2. Do they seek my input on decisions?
3. Do I have direct access to leaders?
4. Do they provide candid feedback?
5. Do they brainstorm with me?
If the answer is ‘yes’ to any of the above, we are on the right track.
What other indicators of customer relationship strength do you look for?
