What are the responsibilities of a CSM?
The actual work that must get done.
For me, it’s this simple...
🔹Understand customer’s business objectives
🔹Map product outcomes to business objectives
🔹Ensure outcomes are delivered
🔹Tell the story back to the customer
There are a thousand details that fall underneath each area.
And many dependencies on others.
But this is the job.
What would you add?
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