CS leaders: What are the top 3 things that will impact renewals over the next 6-12 months?

Sometimes we fall into a trap.

We find barriers to customer success everywhere.

๐Ÿ˜• Product functionality (or lack thereof).

๐Ÿ˜ข Missing documentation of customer needs from the sales process.

๐Ÿ˜ค Support ticket resolution times.

๐Ÿ˜ณ Unrealistic or unclear value prop set during buying cycle.

๐Ÿคฏ confusing or nonexistent internal workflows for escalating product feature requests.

๐Ÿ˜… uncoordinated, overlapping customer surveys and feedback loops.

But, not all issues are equal.

Prioritization is key.

Using the question posed above helps us calibrate.


The things that will impact our *business* because they are impacting our customersโ€™ experience and outcomes.

Force ranking is a product management skill set.

But itโ€™s really a leadership skill.

Because youโ€™ll never be able to fix everything.

And certainly not all at once.

So, whatโ€˜s in your top 3? And how are you communicating those needs across your company?๐Ÿ‘‡
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