What does it take to be great as a CSM?

- Be curious
- Build relationships
- Understand customer health
- Look for growth opportunities
- Track measurable success plans

There were some great responses to my post last week. I pulled a few out:

- Spend time networking (Bertil)
- Listen, differentiate your value from support/service (Keishla)
- Focus on continuous learning (Glenn)
- Clarify who owns each moment with the customer (Wayne, Brian)
- Collaborate with internal stakeholders (Steffanie)
- Prioritize and narrow focus (Fran)

So many great comments on that thread (check it out 👇).

What do you think? What else makes a great CSM?

View Original Discussion and LinkedIn