“What KPIs should we use to measure #sales and #customersuccess this year?”

💥 relationship depth (actually track and measure relationship quality and strength in salesforce like Ziv Peled does)
💥 customer advocate creation
💥 logo retention

Those will lead to these in ‘21:

🚀 gross revenue retention
🚀 net revenue retention

What options are you considering?

View Original Discussion and LinkedIn